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Subscriptions & billing

3 MIN READ · account

Three tiers, three billing modes

Standard, Premium, VIP. Each tier sells in three billing forms simultaneously — monthly, yearly, lifetime — so you pick the commitment level that fits your workshop.

  • Standard · Workshop — small shops + DIY enthusiasts. Stage 1 access + basic tooling.
  • Premium · Pro tuner — independent professional tuners. Stage 1+2, full editor, predicted dyno, branded PDF.
  • VIP · Pro shop — multi-tuner workshops + integrators. Stage 2+, multi-seat, white-label, API write.

How billing works

Checkout happens on tuning-database.co.uk via WooCommerce. Once your order completes, our plugin notifies INSTATuner via a signed webhook — your account flips to the matching tier within seconds. Payment gateways supported are whatever WooCommerce supports today (Stripe, PayPal, etc.).

Subscription state machine

Your account moves through these states:

  • active — full tier features, downloads, editor.
  • past_due — renewal payment failed. Read-only access for 7 days while we retry.
  • grace — 7-day reprieve after a hard fail. Banner asks you to update payment.
  • suspended — grace expired. Login still works; downloads + editor blocked until you reactivate.
  • cancelled — ends at the end of the current billing period. Data is preserved indefinitely so you can reactivate.

Cancellation

Cancel any time on tuning-database.co.uk → My Account. The cancellation takes effect at the end of the current period — you keep access until that date. We never auto-charge after a cancellation.

Refunds

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